Terms and Conditions luna99 — Complete Member Guide

01Acceptance of Terms

These terms and conditions ("Terms") govern the use of the luna99 platform, accessible via the official website at luna99.win and our official mobile app for iOS and Android. These Terms take effect as soon as you complete the account registration process or as soon as you begin using any service provided by luna99.

If you do not agree with any part of these terms, you are not permitted to register an account or use Luna99's services. Continued use of our platform following any amendments to these terms constitutes your acceptance of the revised terms.

02Member Eligibility

To register and use luna99 services, you must meet all of the following requirements at all times:

• Aged 18 years and above at the time of registration and throughout your use of the platform.
• Not residing in a jurisdiction where online gambling is prohibited or where the use of this platform is unlawful.
• Not currently on any self-exclusion list or gambling prohibition list issued by any relevant authority.
• Not acting on behalf of any third party when using your luna99 account.
• Not using funds obtained illegally or derived from criminal activities to make deposits at luna99.
• Only holding one (1) active account at luna99 at any one time. Registration of multiple accounts is strictly prohibited.

Luna99 reserves the right to request proof of identity, age, or nationality at any time for KYC (Know Your Customer) verification purposes. Failure to provide the requested documentation within the stipulated timeframe may result in account suspension or closure.

03Account Registration

3.1 Registration Information

When registering a luna99 account, you must provide accurate, complete, and up-to-date information. luna99 is not liable for any losses arising from false or inaccurate information provided by the member during registration. You are responsible for updating your account information whenever any changes occur.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Luna99 account username and password. Do not share your login details with anyone, including family members or friends. Luna99 will never request your password via email, SMS, or live chat.

If you suspect that your account has been compromised or accessed without authorisation, please contact the luna99 customer support team immediately via live chat. luna99 is not liable for losses arising from unauthorised access resulting from the member's own negligence.

3.3 One Account Per Member

Each individual is permitted to hold only one (1) active account at luna99. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or device details — is a violation of these terms. luna99 reserves the right to close all duplicate accounts and forfeit any balances or winnings obtained through those accounts.

04Deposits & Withdrawals

4.1 Payment Methods

Luna99 supports a wide range of deposit and withdrawal methods popular among Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Visa/Mastercard debit cards, and cryptocurrencies such as USDT TRC20 and Bitcoin. All transactions are processed through secure, encrypted payment channels.

4.2 Deposit Limits

Minimum and maximum deposit limits vary by selected payment method. The latest deposit limit information will be displayed on the deposit page within your account. Luna99 does not charge any processing fees for deposits. However, third-party payment providers may impose charges that are beyond Luna99's control.

4.3 Withdrawal Process

Withdrawal requests are processed automatically 24 hours a day, 7 days a week, including weekends and public holidays. Most withdrawals will be processed and credited to your account within less than 30 minutes. However, processing times may take longer under certain circumstances, such as security reviews or additional verification requirements.

• Withdrawals can only be processed to the same payment method used for your deposit, unless otherwise agreed by luna99.
• The recipient name on the payment account must match the registered name on your luna99 account.
• Luna99 reserves the right to request additional documentation before processing withdrawals that exceed certain limits.
• Deposited funds must be wagered at least once before a withdrawal can be processed, to prevent misuse of the payment system.

05Bonus & Promotions

5.1 Wagering Requirements (Rollover)

All bonuses and promotions offered by luna99 are subject to the specified wagering (rollover) requirements. Wagering requirements refer to the total amount you must wager before the bonus or winnings derived from a bonus can be withdrawn. The specific wagering requirements for each promotion will be clearly stated on the relevant promotion page.

For example, if the wagering requirement is 10x and you receive a RM100 bonus, you must place a total of RM1,000 in wagers before the bonus funds can be withdrawn as cash.

5.2 Bonus Usage

• Bonuses may only be used for wagering purposes on the Luna99 platform and cannot be transferred to another person.
• Only one bonus may be active at a time, unless otherwise stated in the relevant promotion's terms.
• Luna99 reserves the right to void bonuses and associated wins if there is evidence of fraud, abuse, or any attempt to exploit the bonus system.
• The welcome bonus is only available to new members making their first deposit who have not previously received any bonus on Luna99.
• Luna99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

5.3 VIP Loyalty Program

The luna99 VIP loyalty program offers additional rewards and privileges to active members. Eligibility and benefits under the VIP program are determined based on the member's wagering activity and deposits. luna99 reserves the right to modify VIP eligibility criteria at any time, and the decision of luna99 management is final.

06Game Rules

All games on luna99 — including video slots, Live Casino, Sports Betting, and table games — are operated in accordance with the rules set by the respective game providers. luna99 acts as the intermediary platform and does not modify any game outcomes.

6.1 Game Fairness

All slot and table games use a Random Number Generator (RNG) verified by independent third-party auditing bodies. This ensures every game outcome is truly random and cannot be influenced by any party. For Live Casino, all games are streamed live from accredited studios with real human dealers.

6.2 Game Results

The results of all games on Luna99 are final. In the event of a discrepancy between the on-screen display and the system records, Luna99's system records shall be used to determine the game outcome. Any dispute regarding a game result must be filed within 48 hours of the game in question taking place.

6.3 Technical Disruptions

Luna99 is not liable for any losses arising from technical disruptions, internet connectivity issues on the member's end, or game provider service outages. Any wagers placed during a known technical disruption will be voided and funds returned to the member's account balance.

07Member Conduct

Luna99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. The following actions are strictly prohibited and may result in permanent account suspension or closure:

• Using software, bots, or automated methods to play or place bets.
• Colluding with other members to exploit games or the bonus system.
• Using techniques deemed unfair, such as arbitrage betting or exploiting significant odds errors.
• Using another person's account or allowing others to use your account.
• Posting or sharing any content that is offensive, threatening, or defamatory through luna99's communication channels.
• Any attempt to hack, disrupt, or compromise the security of the luna99 platform.

08Account Closure

8.1 Closure by Member

You may close your Luna99 account at any time by contacting our customer support team via live chat. Before account closure, all active bonus wagering requirements must first be fulfilled, or the relevant bonuses will be forfeited. Valid cash balances will be processed for withdrawal in accordance with standard procedures.

8.2 Closure by Luna99

Luna99 reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violation of any part of these terms and conditions.
• Suspicion or confirmation of fraudulent activity, collusion, or platform abuse.
• Failure to provide the requested KYC documentation within the stipulated timeframe.
• Registration information found to be false or misleading.
• Legal compliance requirements or directives from relevant authorities.

8.3 Self-Exclusion

Luna99 fully supports responsible gaming. Members who feel they have a gambling problem may apply for self-exclusion by contacting our customer support team. The self-exclusion period can be set from 24 hours to several months, or permanently, according to the member's preference.

09Privacy & Data Security

Luna99 takes our responsibility to protect the privacy and personal data of all members seriously. The collection, processing, and storage of member personal data is carried out in accordance with the luna99 Privacy Policy, which can be read at Privacy Policy page us.

All data communications between your device and luna99's servers are protected with 256-bit SSL encryption. Members' financial and personal information is never shared or sold to third parties for marketing purposes without the member's explicit consent.

By registering at Luna99, you consent to Luna99 processing your personal data for the purposes of account verification, transaction processing, fraud prevention, and compliance with applicable legal requirements.

10Liability Limits

To the extent permitted by applicable law, luna99 is not liable for any indirect, consequential, incidental, special, or punitive losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses resulting from betting or game outcomes.
• Service disruptions beyond Luna99's control.
• Unauthorized access to your account resulting from your own negligence.
• Inaccurate information provided by third parties, including game providers.
• Any damage to your device or software arising from your use of the luna99 platform.

Luna99's maximum total liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days preceding the claim.

11Terms Amendment

Luna99 reserves the right to modify, add, or remove any part of these terms and conditions at any time. Amendments to the terms will take effect immediately upon publication on the official luna99 website. luna99 will endeavour to notify members of significant changes via email or in-platform notifications.

It is the member's responsibility to review this Terms and Conditions page periodically to stay informed of the latest version. Continued use of the Luna99 platform following any amendments constitutes your acceptance of the revised terms.

12Contact Us

If you have any questions, concerns, or feedback regarding these terms and conditions or any aspect of Luna99's services, our team is ready to assist you at any time:

• Live Chat: Available 24/7 directly within the luna99 platform — the fastest way to get an immediate response in Bahasa Malaysia.
• Official Email: [email protected] — we are committed to responding to all emails within 24 hours.
• FAQ: Visit FAQ page for quick answers to frequently asked questions.

These terms and conditions are governed and interpreted in accordance with applicable law. Any disputes arising in connection with these terms shall first be resolved through good-faith negotiation before being referred to an appropriate dispute resolution mechanism.