The luna99 Story

About Us — luna99, Malaysia Players' Preferred Online Casino Platform

We are more than just an online gaming platform. Luna99 was built with one clear goal — to deliver the most enjoyable, safest, and fairest gaming experience to every Malaysian player who trusts us.

500+
Games Available
200K+
Registered Members
98.5%
Member Satisfaction Rate
24/7
Active Support

Who We Are and What We Luna99 Offer

Luna99 is an online casino and Sports Betting platform founded specifically for the Malaysian market. We understand the needs and preferences of local players — from the games they love, to how they prefer to deposit and withdraw. That is why luna99 was built not by blindly copying foreign platforms, but by truly understanding what Malaysian players want.

From day one, luna99 has focused on three core priorities: player security, game quality, and withdrawal speed. These are not mere slogans — they are real commitments reflected in every technical and operational decision we make every day.

Our platform offers over 500 games from world-class game providers such as Pragmatic Play, Microgaming, Evolution Gaming, and many more. Whether you enjoy video slots, Live Casino, Sports Betting, or classic table games, it's all at luna99 — one account, one platform, no need to switch between multiple sites.

Born from Local Players' Needs

The idea for luna99 began when our team identified a recurring problem faced by Malaysian players — most online casino platforms at the time were built for European or broadly Asian markets, and failed to truly understand the specific needs of Malaysian users. Among the most common issues raised were limited payment methods, slow customer support response times, and withdrawal processes that took days to complete.

Luna99 is here to solve all of that. We support FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, debit cards, and crypto including USDT and Bitcoin. Withdrawals are processed in under 30 minutes for most methods, 24 hours a day, 7 days a week — including weekends and public holidays. Our customer support team speaks Bahasa Malaysia and is ready to assist whenever you need.

A Platform That Grows With Its Players

Luna99 never stops growing. Every month, we add new games, introduce more exciting promotions, and improve the user experience based on feedback from our loyal members. We believe the best platform is one that always listens and responds to its users' needs — not one that simply rests on its past reputation.

luna99 operates with 256-bit SSL encryption on every transaction and data communication point. All members' personal and financial information is protected in accordance with the highest security standards in the industry.

Malaysia's Preferred Casino Platform
Trusted by over 200,000 active members

Luna99 consistently receives positive feedback from our members across Malaysia — from Kuala Lumpur, Johor Bahru, Penang, Kota Kinabalu, to Kuching. Their trust is the best proof of what we've achieved.

Luna99 Member Growth
Casino Players68%
Sports Players52%
Live Casino79%
SSL 256-bit KYC Verified Protected Funds

Mission, Vision & Core Values Luna99

The principles behind every decision we make at luna99


Our Mission

Making Online Gambling Safer, Easier & More Enjoyable for All Malaysian Players

Luna99's mission is to provide a responsible, transparent, and enjoyable online gambling environment — where every player is treated fairly and every cent of their winnings is protected and can be withdrawn easily and quickly.

Our Vision

To Become Malaysia's Most Trusted Number One Online Casino Platform by 2027

We are on a journey to become the first name that comes to mind for Malaysian players when they think of online casinos — not because of big marketing campaigns, but because of the genuine experience we deliver to every luna99 member.

luna99 Core Values

Five principles we never compromise on

Security as a Priority

The security of members' funds and personal data is the top priority in every technical and operational decision at luna99.

Full Transparency

No hidden fees, no buried fine print. All terms and conditions are stated clearly in plain, easy-to-understand language.

Speed & Reliability

Whether loading games or processing withdrawals, we ensure everything runs fast and reliably 24/7.

Players First

Every update, every promotion, and every platform improvement is made based on real feedback and the genuine needs of our players.

Responsible Gaming

Luna99 is committed to responsible gaming practices — providing self-control tools and the information players need.

The Luna99 Journey

From humble beginnings to becoming a leading platform

2020
Founding of Luna99
The luna99 founding team began building the platform with a focus on the specific needs of Malaysian players — local payments, Bahasa Malaysia support, and a seamless mobile experience.
2021
Official Launch & First 10,000 Members
luna99 officially launched and successfully gathered 10,000 registered members within the first 90 days — twice the initial target.
2022
Addition of Live Casino & Sports Betting
The Live Casino and Sports Betting sections launched, making luna99 the first all-in-one platform for Malaysian players.
2023
Mobile App Launch & 100,000 Members
The luna99 app for iOS and Android officially launched. Registered members surpassed 100,000, with a player retention rate exceeding 85%.
2026
200,000+ Members & Growing
The luna99 community continues to grow with over 200,000 active members, an automated 24/7 withdrawal system, and over 500 games from world-class providers.

The Key Advantages That Make What Makes luna99 Different

Six reasons why over 200,000 Malaysian players choose luna99 as their go-to platform


Highest-Level Security

Every piece of data and every transaction at luna99 is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions worldwide. Your information is never shared or sold to third parties.

Withdrawal Within 30 Minutes

The luna99 automated withdrawal system processes your requests around the clock without pause. Your winnings will arrive in your bank account or e-wallet in under 30 minutes for most payment methods.

500+ Games Available

From the latest video slots and Live Casino with real dealers, to multi-league Sports Betting and classic table games — luna99 offers over 500 game options from internationally acclaimed providers.

Best Mobile App

The luna99 app for iOS and Android is designed specifically for gaming on the go. An intuitive interface, fast loading times, and all full platform features available right at your fingertips.

Exciting Bonuses & Promotions

New luna99 members are eligible for a 150% welcome bonus, while loyal members enjoy weekly cashback, birthday promotions, reload bonuses, and a high-value VIP loyalty program.

24/7 Support in BM

The luna99 customer support team speaks Bahasa Malaysia and is available via live chat around the clock. Withdrawal issues, account enquiries, or technical problems — we'll resolve them quickly.

The Team at Behind Luna99

Dedicated individuals working tirelessly to ensure the best experience for every player


Izzat Harith
Chief Executive Officer

12 years of experience in the Southeast Asian fintech and online gambling industry.

Nurul Syafiqah
Chief Operating Officer

Expert in gambling platform operations with a proven track record in the Malaysian market.

Rajan Krishnan
Chief Technology Officer

Architect of luna99's security systems and technical infrastructure, with expertise in cybersecurity.

Mei Ling Tan
Head of Product

Responsible for ensuring every new game and feature meets luna99's quality standards.

Farouk Azman
Head of Payments

Designed the luna99 payment system that processes fast withdrawals 24/7 without interruption.

Aishah Zulkifli
Head of Support

Leads the Bahasa Malaysia-speaking customer support team, ensuring member satisfaction at all times.

Behind these names are over 150 dedicated staff working across various departments at luna99 — from software engineers to security specialists — all united by a single purpose: delivering the best experience for Malaysian players.

Why Malaysian Players Trusted By luna99?

Trust is not built in a day. luna99 has spent years proving that we are different from other platforms that come and go without leaving any positive mark. The trust of over 200,000 members who are now actively playing at luna99 is the result of the consistency and integrity we have upheld since day one.

One of the most frequently praised aspects of luna99 by our members is our transparency regarding promotion terms and conditions. Unlike some platforms that bury wagering requirements in small print at the bottom of the page, luna99 displays all information clearly and in language that even casual players can easily understand.

An Unquestionable Game Fairness System

All games at luna99 use a Random Number Generator (RNG) that has been audited and certified by independent third-party auditing bodies. This means every slot spin, every blackjack hand, and every dice roll is truly random and cannot be manipulated by anyone — including luna99 itself.

For Live Casino games, all dealers are real humans working from a certified studio. You can watch their every move in real time through high-definition cameras, giving you full confidence that every game is fair and transparent.

Commitment to Responsible Gaming

Luna99 takes responsible gaming seriously. We provide a range of self-control tools to help players manage their gambling habits wisely. These include daily/weekly/monthly deposit limits that players can set themselves, self-exclusion options ranging from 24 hours to several months, and responsible gambling resources accessible at any time.

We believe that gambling should be an enjoyable entertainment activity — not something that causes financial stress or personal problems. That is why luna99 always encourages players to play within their means and to stop their session when it is no longer fun.

Contact Us for Inquiries or Feedback

We are always open to feedback, suggestions, and inquiries from members and the public alike. The luna99 customer support team is available via live chat on the platform at any time. For media inquiries, business collaborations, or corporate matters, you may reach us via our official email. We are committed to responding to all inquiries within 24 hours.

  • Live chat support in Bahasa Malaysia — active 24 hours a day, 7 days a week
  • Average support response time under 3 minutes
  • Comprehensive FAQ section for quick answers to common questions
  • Dedicated VIP account management team for premium luna99 players
  • Account update notifications via email and SMS for added security
What luna99 Members Say

"I've tried several other platforms before, but luna99 is in a league of its own. The fastest withdrawal I've ever experienced — funds were in my Maybank account within 15 minutes."

— Hafizuddin R., Selangor

"Absolutely love the Live Casino at luna99. The dealers are friendly, the stream never lags, and you can chat directly. It feels just like sitting in a real casino from the comfort of home."

— Siti Norhaslinda, Johor Bahru

"luna99 customer service is truly top-notch. Had an issue with a deposit once, reached out via live chat, and it was resolved within 5 minutes. Thank you, luna99 team!"

— Kelvin Chong, Pulau Pinang
Supported Payment Methods
FPX Touch 'n Go GrabPay Boost ShopeePay Visa/Debit USDT TRC20 Bitcoin

No processing fees on all deposit methods. Withdrawals processed 24/7 without interruption.

Ready to Get Started with Luna99?

Join over 200,000 Malaysian players who have trusted luna99. Register for free today and claim your 150% welcome bonus to start your adventure.

Safe & Trusted Withdrawal Within 30 Minutes 24/7 BM Support 18+ Only
Bahasa Melayu